Privacy Policy

Zurp LLC ("Zurp," "we," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use the Zurp mobile experience, website, or rent directly at a Zurp station (together, the "Platform"). It applies whether or not you create an account.

2.1 Renters — with registration. If you register, we collect your phone number, used to verify your identity via OTP and to deliver SMS receipts and service communications.

2.2 Renters — without registration (POS rentals). If you rent directly at a station using a payment card, no account is created and no phone number is collected. We collect the session data described in 2.3 and the payment data described in 2.5. Your card is processed by our payment processor; Zurp receives only a tokenized reference sufficient to release your deposit and apply the final charge.

2.3 Usage Data. Session start/end times, station locations used, rental duration, and transaction history.

2.4 Device & App Data. Device type, operating system, IP address, and app usage data collected automatically when you use the app or website.

2.5 Payment Data. Payment transactions are processed by our third-party payment processor (Stripe). Zurp does not store full payment card or wallet details, regardless of payment method. If you pay with Stripe Link, Stripe may collect contact details (such as email) under Stripe's own privacy policy.

2.6 Venue Enquiries. If you contact us as a venue (for example through the "Get a station" form), we collect the business contact details you provide: name, email address, venue name, and foot-traffic information.

2.7 Support. If you contact guest support by SMS or email, we collect the contact details and message content you send us.

We use your information to: (a) process rentals, deposits, and payments; (b) send SMS receipts and account communications; (c) provide customer support; (d) improve the Platform; (e) comply with legal obligations; and (f) prevent fraud.

By registering your phone number, you consent to receive transactional SMS messages, including OTP verification codes and rental receipts. These messages are required to operate your account and cannot be opted out of while maintaining an active account.

Zurp will not send you promotional or marketing SMS — and will not permit any venue or partner to do so using information obtained from Zurp — unless you have first given separate, prior express written consent. Marketing consent is never a condition of renting. You may withdraw marketing consent at any time by replying STOP; this does not affect transactional messages.

We do not sell your personal information. We may share it with: (a) payment processors and cloud service providers acting on our behalf; (b) merchant partners, solely to operate the station at their venue; (c) law enforcement where required by law; and (d) successors in a merger or acquisition.

Venues where Zurp stations are installed receive aggregated and session-level operational data only — such as rental counts, usage times, and revenue-share figures. Merchant partners do not receive renters' phone numbers or other personal identifiers.

We retain account information for as long as your account is active. Session, transaction, and support records are retained for two (2) years to fulfill legal obligations, resolve disputes, and enforce our agreements, after which they are deleted or anonymized. POS rental records not linked to an account are retained on the same schedule.

We implement reasonable technical and organizational measures to protect your information. No method of internet transmission is completely secure.

You may request access to, correction of, or deletion of your personal information by contacting hello@zurp.com. For POS rentals with no account, include the approximate rental date, station location, and the last four digits of the card used so we can locate your records. We will respond within 30 days.

The Platform is not directed to individuals under 18. We do not knowingly collect information from minors and will delete such information promptly if identified.

We may update this Privacy Policy periodically. For account holders, material changes will be communicated via SMS or in-app notice. For all users, the current version and its effective date are always posted at zurp.com/privacy, and material changes will be displayed on station screens for 30 days following the change.

For privacy-related inquiries: hello@zurp.com